Support Center
Get help with uStory. Find answers to common questions or contact our support team.
Frequently Asked Questions
How long can my stories be?
With uStory, you can upload stories up to 8 hours long or 2GB in size. There are no artificial limits like other platforms.
Can I save stories from other users?
Yes! You can privately save stories from friends or loved ones to your personal vault and rewatch them anytime, even after they disappear from the original poster's profile.
What are custom reactions?
Unlike other platforms with limited reaction options, uStory allows you to send any emoji as a reaction to stories. Express yourself freely!
How do viewer timestamps work?
uStory shows you exactly when someone viewed your story, not just who viewed it. Get precise insights into your audience engagement.
What kind of story insights can I see?
Get detailed analytics including who watched your stories, when they watched, how many times, and engagement metrics to help you understand your audience better.
How does the pin feature work?
Pin stories from people you care about most for quick access. Pinned stories appear at the top of your feed for easy viewing.
Is my data secure?
Absolutely. We use industry-standard encryption to protect your stories and personal information. Your saved stories are private and only accessible to you.
How can I delete my account?
You can delete your account and all associated data at any time through the app settings. Contact support if you need assistance with account deletion.